A Few things to ponder about before purchasing or renting any Medical Equipment:
We are local to Chicago Land area and you can visit us any time.
Monday to Friday : 9am - 9pm.
Address: 6005 W. Dempster st, Morton Grove, IL 60053
Advantages of buying or renting from a local Medical Supply Specialty Store:
- We stock everything you see on our website.
Therefore you could see, feel and try out any of the products that you are interested in our showroom or from the convenience of your home, or place of care.
- No hassle returns. We will be responsible for dealing with the manufacturers direct and making sure that you get the best product.
- We offer White glove delivery. Easy Delivery and setup.
- Available 7 days a week for all technical queries and assistance.
How long does delivery take and can I get expedited delivery ?
- We do same day deliveries including white glove service or the delivery can be setup according to your convenience at your chosen location even if it is at a hospital or a hotel.
- We also pick up from your designated location.
Upon delivery, instructions will be given to you with a demonstration for operation. We will make sure you are able to use the mobility equipment when delivery is completed.
If for some reason you feel this is not for you then please contact us immediately so that we can coordinate a more appropriate solution.
We will ensure that the product is perfect in every aspect but if you see a fault then please get in touch immediately.
- If you call us after three days, you will be responsible for transportation cost for the replacement Knee Scooter ($35).
- If you want to cancel the order after having received the Knee Scooter then you will be responsible for the transportation cost to and from your location ($65).
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.